Frequently asked questions
Frequently asked
questions
There are answers
on all questions
east in general
When is the best time to come to Hamburg?
There is something to discover in Hamburg at any time of the year - it is especially beautiful in Hamburg in spring and summer, where the climate is relatively mild all year round. It is better to arrange your travel time according to the numerous events in the city.
Where can I find the best room rate?
You can find the best price directly on our website: we offer room rates that no search engine can match.
If you pay immediately, you will also receive 10% on the Non-Flexible Rate.
If no availability is indicated for your desired dates, please contact us by phone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de
Which services are included?
Included in your hotel stay is the use of the east Sporting Club and the Body & Soul Spa, as well as free W-LAN with a speed of up to 15 MBit/s. You will also receive a bottle of VIVA CON AGUA on arrival.
Are there special packages?
We offer some attractive all-round carefree arrangements for every occasion. From New Year's Eve to Bachelorette Package, everything is included. More information here.
Can I bring my children?
Up to the age of 2 years we offer you an additional baby bed in your room free of charge. From the age of 3 years, it is possible to book an extra bed in the room category Large and above. Please contact us in advance by telephone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de
Can I bring my dog?
Of course. For EUR 25,00 per day your four-legged friend gets a separate dog sleeping place in the room.
Are there extra beds?
It is possible to book an extra bed in the room category Large and above. Please contact us in advance by telephone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de
Can we get two rooms next door?
Depending on availability and room category this is of course possible. Please contact us in advance by telephone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de
What are the payment and cancellation conditions?
If you have booked the Non-Flexible Rate, cancellations and changes are excluded and you must pay the full amount when booking. With the Flexible Rate you can cancel free of charge until 6.00pm the day before and you pay the full amount directly on site.
In case of later cancellation, the hotel reserves the right to charge 90% of the accommodation price from the credit card.
If you do not arrive, we reserve the right to charge you 100% of the overnight price.
Are there value coupons to give away?
Vouchers for the east Hotel & Restaurant are available in our east online shop.
east Restaurant & Bar
What are the opening hours of the bars & lounges?
The Yakshi's Bar is open daily from 08.00 am until open end. The Bombay Lounge with outside terrace is not subject to specific opening hours and is available to you as “working space". Furthermore, both lounges can be booked exclusively.
What are the opening hours of the restaurant?
east restaurant is open daily from 5.00pm onwards. Kitchen closes at 10.00pm.
Smaller dishes and snacks can be orderes from the snack menu daily from 2.00pm till 5.00pm.
What are the breakfast hours?
The à la carte breakfast at east restaurant is open daily from 7.00am till 10.00am.
Only available for hotel guests.
How can I reserve a table for dinner?
You can easily make a reservation via phone: +49 (0) 40 30 99 33.
We recommend a reservation especially on weekend days.
Do you actually know our other restaurants in Hamburg?
Light Euro-Asian cuisine with sushi and low-carb dishes as well as an enormous selection of wines, topped up with a view to Elbphilharmonie awaits you at coast by east in the HafenCity.
Tender meat enjoyment with steaks and filllets, as well as creative cross-over cuisine with a vegetarian part, an impressive cocktail culture and a view over Hamburg is ready for you at clouds - Heaven's Bar & Kitchen at the tip of famous Reeperbahn.
Is it possible to have dinner in a private atmosphere?
In addition to our restaurant with 230 seats, the Bombay Lounge is the perfect location for company celebrations and private events for up to 24 people. The lounge has a private outdoor terrace overlooking our landscaped courtyard “Dedon” Island.
More information HERE.
Do you also offer meals for vegetarians and vegans and guests with allergies and intolerances?
We offer our vegetarian and vegan guests varied and nutritious meals. If you have any allergies or intolerances, please do not hesitate to inform us.
Do I get the food for take-away?
You are welcome to call us at +49 (0) 40 30 99 33 and then pick up your meal from us.
Do you pay attention to sustainability in your food?
All restaurants of the east cosmos (east Hamburg, clouds - Heaven's Bar & Kitchen, coast by east) rely on local traditions when compiling their menus and obtain the ingredients from the best producers and farmers from Germany, Spain and Asia, among others. The direct relationship and close contact with our suppliers are important to us - because we not only want to offer you dishes with stories, but also to process each individual product in a particularly sustainable way.
More information HERE.
Which restaurants in Hamburg belong to the east cosmos?
At clouds - Heaven's Bar & Kitchen in the Dancing Towers you can enjoy exceptional crossover cuisine with a view over Hamburg.
Our coast by east at the HafenCity location with an unobstructed view of the Hamburg Elbe Philharmonic invites you to enjoy seafood.
The adjoining coast enoteca on the Marco Polo Terraces offers the finest Italian delicacies.
Contact
east Hotel und Restaurant GmbH
Simon-von-Utrecht-Straße 31
20359 Hamburg