Frequently asked questions

There is something to discover in Hamburg at any time of the year - it is especially beautiful in Hamburg in spring and summer, where the climate is relatively mild all year round. It is better to arrange your travel time according to the numerous events in the city.

You can find the best price directly on our website: we offer room rates that no search engine can match.

If you pay immediately, you will also receive 10% on the Non-Flexible Rate.

If no availability is indicated for your desired dates, please contact us by phone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de

Included in your hotel stay is the use of the east Sporting Club and the Body & Soul Spa, as well as free W-LAN with a speed of up to 15 MBit/s. You will also receive a bottle of VIVA CON AGUA on arrival.

We offer some attractive all-round carefree arrangements for every occasion. More information HERE.

Up to the age of 2 years we offer you an additional baby bed in your room free of charge. From the age of 3 years, it is possible to book an extra bed in the room category Large and above. Please contact us in advance by telephone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de

Of course. For EUR 25,00 per day your four-legged friend gets a separate dog sleeping place in the room.

It is possible to book an extra bed in the room category Large and above. Please contact us in advance by telephone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de

Depending on availability and room category this is of course possible. Please contact us in advance by telephone +49 (0) 40 - 30 99 30 or by e-mail: reservation@east-hamburg.de

If you have booked the Non-Flexible Rate, cancellations and changes are excluded and you must pay the full amount when booking. With the Flexible Rate you can cancel free of charge until 6.00pm the day before and you pay the full amount directly on site.

In case of later cancellation, the hotel reserves the right to charge 90% of the accommodation price from the credit card.

If you do not arrive, we reserve the right to charge you 100% of the overnight price.

You can get vouchers with different values for the east Hotel & Restaurant and all other restaurants of the east cosmos HERE.

We accept VISA and Mastercard credit cards as well as EC cards.

The east Hotel is optimally connected to public transport. From both the main station and the airport you can reach us by train in a short time. 

The entrance to the public parking garage at Simon-von-Utrecht-Straße 33 is directly to the left of the main entrance.

The following tariffs apply:

• Hourly rate: EUR 4,00
• Maximum parking fee (24 hours): EUR 25,00
• Overnight guests: EUR 25,00 / day
• Lost ticket: EUR 50,00

It is not possible to reserve a parking space. Parking at your own risk. The conditions for setting up the ticket machine apply. The passage height is 2.00 meters. Entry with a trailer is not permitted.

You can find a PORSCHE charging station für your electric vehicle (for all car models) on the upper deck of the parking garage. Electric Porsche cars charge for free. Charging line: 11kW, Mode 3-cabel connection.Charging time depends on specific vehicle and current charge status.

Our reception is open 24 hours a day, seven days a week. There we are happy to help you with reservations for our east cosmos restaurants and the Body & Soul Spa. Ask us also for insider tips & tricks for an unforgettable stay.

Check-in is guaranteed daily from 4.00pm. If you arrive before, we will be happy to store your suitcases until you check in. The regular check-out on the day of departure should take place by 12.00 noon. On request and depending on availability, the checkout can be done until 2.00 pm (plus EUR 30,00) or 4.00pm (plus EUR 60,00) be extended.

For the perfect start of the day, our delicious breakfast buffet awaits you, which you can of course also paid on site.
Breakfast is also availbale for guests witout hotel booking.

Please note current corona situation and guidelines.

More information HERE.

The east Hotel is the ideal starting point to experience and discover Hamburg up close! With a central location in the heart of St. Pauli, you are right in the middle of the action and yet far away from the hustle and bustle. While the quiet Hamburg harbor is just around the corner, the Reeperbahn invites you to celebrate with its countless bars, restaurants and clubs. Also, in the “Sternschanze”, which can be reached on foot in about 15 minutes, you can eat, drink and turn night into day. If you want to get to the bottom of Hamburg's history, you've come to the right place in the neighboring “Speicherstadt”, which borders directly on the “HafenCity”. For the shopping addicts among you, Hamburg is a true paradise: “Mönkebergstraße” and “Jungfernstieg” invite you to stroll and feast for hours. Also be sure to explore the green “Eppendorf” and “Uhlenhorst” with small boutiques and restaurants or lie in the sun in the city park. More information is available here.

The Yakshi's Bar is open daily from 08.00 am until open end. The Bombay Lounge with outside terrace is not subject to specific opening hours and is available to you as “working space". Furthermore, both lounges can be booked exclusively.

east restaurant is open daily from 5.00pm onwards. Kitchen closes at 10.00pm.

Smaller dishes and snacks can be orderes from the snack menu daily from 2.00pm till 5.00pm.

Please find the current breakfast times and prices HERE. 

You can easily make a reservation via phone: +49 (0) 40 30 99 33.

We recommend a reservation especially on weekend days.

Light Euro-Asian cuisine with sushi and low-carb dishes as well as an enormous selection of wines, topped up with a view to Elbphilharmonie awaits you at coast by east in the HafenCity.

Tender meat enjoyment with steaks and filllets, as well as creative cross-over cuisine with a vegetarian part, an impressive cocktail culture and a view over Hamburg is ready for you at clouds - Heaven's Bar & Kitchen at the tip of famous Reeperbahn.

In addition to our restaurant with 230 seats, the Bombay Lounge is the perfect location for company celebrations and private events for up to 24 people. The lounge has a private outdoor terrace overlooking our landscaped courtyard “Dedon” Island.

More information HERE.

We offer our vegetarian and vegan guests varied and nutritious meals. If you have any allergies or intolerances, please do not hesitate to inform us. 

You are welcome to call us at +49 (0) 40 30 99 33 and then pick up your meal from us.

All restaurants of the east cosmos (east Hamburg, clouds - Heaven's Bar & Kitchen, coast by east) rely on local traditions when compiling their menus and obtain the ingredients from the best producers and farmers from Germany, Spain and Asia, among others. The direct relationship and close contact with our suppliers are important to us - because we not only want to offer you dishes with stories, but also to process each individual product in a particularly sustainable way.

More information HERE.

At clouds - Heaven's Bar & Kitchen in the Dancing Towers you can enjoy exceptional crossover cuisine with a view over Hamburg.

Our coast by east at the HafenCity location with an unobstructed view of the Hamburg Elbe Philharmonic invites you to enjoy seafood.

The adjoining coast enoteca on the Marco Polo Terraces offers the finest Italian delicacies. 

A cosmos consists of several parts and in unity results in a large whole. We are also growing steadily with Hamburg.
In 2004 the first cornerstone of the east cosmos was laid. The east Hotel opened its doors in St. Pauli and received its guests in the chic design hotel, which was built from a former iron foundry. In the meantime, the coast by east - Seafood, Bar & Grill and the coast enoteca in an absolutely top location in Hafencity, the clouds - Heaven's Bar & Kitchen in the Tanzenden Türme and the coast by east from Mallorca are part of our east cosmos.

Our employees are tolerant and outgoing. We have people of different nationalities, cultures, faiths and sexual orientations working side by side - right from the start. Racism and exclusion for whatever reason are not tolerated or tolerated by us.